Star Singing Waiters – Client Terms and Conditions

If you do not understand any part of these Terms and Conditions, please contact Star Singing Waiters before agreeing to them and confirming the booking.

Upon confirmation of a booking between the ‘Client’ and ‘Agency’ the ‘Agent’ will issue with a ‘Contract’ to be signed and returned via email within three working days. This confirmation, whether verified VERBALLY, ELECTRONICALLY or IN WRITING is a legally binding contract, subject to the following non-negotiable Terms and Conditions of booking. Lack of completion or signature of the ‘Contract’ does not terminate or invalidate the proposed agreement.

  1. Booking
  2. Once a booking has been confirmed between Star Singing Waiters and the client verbally, electronically or in writing, both parties will be subject to a legally binding contract consisting of the booking confirmation form and the following non-negotiable terms and conditions. Non-return or non-completion of the booking confirmation form does not terminate the agreement.

    The Star Singing Waiters booking confirmation form, containing the specific terms of the booking, must be signed and returned by the client. The booking confirmation shall only be made by receiving of the signed contract by the Client and the deposit has been cleared at our bank.

    Any amendment and/or variations made to the booking confirmation form by the client shall not be valid and binding unless Star Singing Waiters has agreed to such amendment and/or variation in advance and confirmed such agreement by signing the booking confirmation form after the amendment and/or variation has been included on the booking confirmation form.

  3. Booking Fees & Deposits
  4. The booking fee will be stated on the booking confirmation form and constitutes the total cost of the agreed services provided by Star Singing Waiters.

    Deposits are required to secure the booking date. The minimum deposit required is £100, or 20% of the booking fee if this is higher. The deposit must be paid at the time of booking.

    Bookings made less than three weeks’ before the event date must be paid in full at the time of booking, and in this case the booking deposit is equal to the booking fee. This payment is completely non-refundable.

    Bookings are only confirmed when the client’s deposit has cleared at our bank. Any changes to the agreement must be confirmed electronically by both sides.

    The booking deposit and signed booking confirmation form are to be made within 3 days of issue and unless specified otherwise in the booking confirmation form, the remaining balance should be paid to Star Singing Waiters 10 days before the event date.

    If a payment due to the Star Singing Waiters has not been received in the specified time, Star Singing Waiters may terminate the booking without penalty. Additionally, the client remains liable for cancellation fees as outlined in section ‘3. Cancellations’.

    If the booking deposit has not been received within the allotted time (3 days) this may be perceived as a breach of contract and free the Star Singing Waiters from contractual ties. However, the client will still be accountable to ‘3.Cancellations’ and also remain liable for the booking deposit.

    Failure to pay the Star Singing Waiters the remaining balance within the terms agreed in the booking confirmation form will automatically result in a late payment administration fee of £25 (plus VAT) being charged to the client by Star Singing Waiters. This payment will be added to the outstanding balance and should be paid within 7 days.

    Where the outstanding balance has not been paid within 14 days, the amount may be sought via legal processes or referred to a debt recovery agency by Star Singing Waiters.

  5. Cancellations
  6. Where the client has cancelled the booking for reasons other than those outlined in ‘4. Force Majeure’ cancellation fees shall apply as follows:

    –          If the booking is cancelled up to two weeks before the event date the full booking deposit is non-refundable.

    –          If the booking is cancelled up to eight weeks before the event date the entire booking deposit will be retained, and no further cancellation fees are due.

    –          If the booking is cancelled more than eight weeks before the event date, the entire booking deposit will be refunded and no cancellation fees are due.

    –          Bookings made less than three weeks’ before the event date is payable in full at the time of booking and in this case the booking deposit is equal to the booking fee. This payment is completely non-refundable.

    Cancellation of a confirmed booking may only be made electronically. Bookings cannot be cancelled by telephone or mail.

  7. Force Majeure
  8. No party shall be liable for any failure to perform its obligations where such failure is as a result of Acts of Nature (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, terrorist activities, death, illness or other incapacity certified by a properly qualified medical practitioner, epidemic, accident, civil commotion, order of Government or Local Authority having jurisdiction in the matter or changes in law.

    Any party asserting Force Majeure so as to negate liability shall have the burden of proving it and justifying that they took preventative action wherever possible to counteract the circumstance. If successfully proven then the cancellation fees outlined in ‘3. Cancellations’ shall be unenforceable.

  9. Client Responsibilities
  10. The client must ensure that the performance venue is able to provide a safe source of power, a safe performance area, and that they can accommodate the performance of the singers by possessing appropriate licenses and no inhibiting noise limiters. The client should also ensure that there is a sound system available to play the music required for the performance. If non-performance or a below par performance results due to venue restrictions, the client will still be liable for the total booking fee.

    The client should ensure these requirements are investigated prior to the confirmation of any booking and any relevant information disclosed to Star Singing Waiters. Star Singing Waiters reserves the right to suspend services if the venue/place of performance is considered to be unsafe.

    Furthermore, it is also the responsibility of the client to ensure that the singers are provided with free parking facilities at the performance venue for all vehicles associated with their act, if the venue is not easily accessible by public transport. Should no free parking be available the client is liable for any parking charges incurred.

    It is also the client’s duty to ensure that the singers are provided with adequate refreshments throughout their stay at the performance venue. The minimum that must be made available is a free unlimited supply of mineral water and soft drinks and a hot meal or buffet for all members of the act and their party. Whilst the hot meal or buffet is negotiable for events of 2 hours duration or less, mineral water and soft drinks should always be provided.

    The client must also ensure that there is an adequate area for the singers to change in and store equipment and bags, which maintains their privacy. The area should preferably be lockable and include chairs for the entire party, a safe source of power and a mirror.

    Unless given express permission, singers’ equipment is not available for use by any other person.

    If any singers from Star Singing Waiters is subjected to aggressive or abusive behaviour and the client does not remove the perpetrator the singer/s shall be allowed to terminate their performance without penalty. The client will still be liable for the total booking fee.

    The required elements within ‘5. Client Responsibilities’ must be provided by the client at their own expense and if not supplied may be considered a breach of contract.

    Provisions outlined in ‘5. Client Responsibilities’ are negotiable between the client and Star Singing Waiters but any modifications should be written into the booking confirmation form specifically.

  11. Star Singing Waiters Responsibilities
  12. All singers from Star Singing Waiters will perform for the client to their highest standard and in the manner in which they have represented themselves to the client via promotional material.

    Star Singing Waiters will provide the music for the performance on an audio CD or as an electronic file on an iPod/phone/iPad as required.

    The fee outlined in the booking confirmation form and provided to the client by Star Singing Waiters is fully inclusive and not subject to change.

    The singers from Star Singing Waiters shall not drink alcohol excessively before, during or after their performance. In addition, the singers will not use illegal drugs on the day of the event or at the venue itself in any capacity. The singers should be aptly attired for their performance in line with agreements made with the client prior to the event, and they should remain courteous with the client, guests and employees of the venue. The singers will not act in any manner that is deemed damaging to the reputation of themselves, Star Singing Waiters or the client.

    Star Singing Waiters must contact the client directly before the event in accordance with the timeframe detailed in the booking confirmation form. This contact should be used to re-confirm the details in the booking confirmation form and finalise details such as parking, dress code, refreshments, payment and invoice matters.

    It is the responsibility of Star Singing Waiters to ensure that upon signing the booking confirmation form they are under no obligation to another party in a manner that may interfere with this booking.

    Whilst every effort is made to ensure a smooth running of all events, Star Singing Waiters cannot be held responsible or liable for circumstances beyond their control including road traffic incidents, natural disasters, acts of terrorism, war, civil war, rebellion and revolution.

    Star Singing Waiters shall not be liable for the following loss or damage howsoever caused and even if foreseeable by or in contemplation of Star Singing Waiters: loss of profits, business, revenue, goodwill or anticipated savings whether sustained by the hirer or any other person, or special, indirect or consequential loss, other than direct physical damage to tangible property of the hirer or any other person, or any loss arising from any claim made against Star Singing Waiters by any other person.

  13. Performance Schedule Changes
  14. Where it is not possible to amend the booking confirmation form prior to the event (e.g. on the day itself), changes should be agreed between the singers and the client. The singers are under no obligation to agree to any amendments which were not stated in the booking confirmation form.

    If the timings of the event are overrunning due to no fault of the singers, the singers are under no obligation to finish later than the time specified in the booking confirmation form and the client is still liable for full payment of the booking fee.

  15. Complaints & Disclaimer
  16. In the unlikely event of any dissatisfaction or complaint, this must be reported to Star Singing Waiters by the client within 48 hours of the event by telephone or email.

    Whilst Star Singing Waiters will use reasonable endeavours to ensure that the singers provide a satisfactory and efficient service to clients, Star Singing Waiters cannot be held responsible for a singer’s conduct or behaviour whilst delivering the services on site and in this regard Star Singing Waiters shall not be held liable for any costs, expenses or losses suffered as a consequence of the behaviour or conduct of any singer.